Shipping and Returns:
PROCESSING
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. During the hotter months, shipments will only go out Monday through Wednesday.
*Please allow for additional processing time around major holidays or during sales.
DOMESTIC SHIPPING
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.
*Local Delivery is not available during certain high-volume periods. We cannot ship orders via Local Delivery if they are over 15 lbs. If your order exceeds 15 lbs, we will refund you the Local Delivery fee and ship via our standard ground methods.
TRANSIT TIME
Transit time does not include processing time (see above).
Ground Shipping: 2-5 business days*
Priority Shipping: 1-3 business days*
Local Pickup: An email will be sent to you to arrange pickup.
*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
INTERNATIONAL SHIPPING
We do not currently offer international shipping.
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities during certain times of the year, it can take longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Rocky Mountain Waxory do not have any additional information other than what is already provided via the tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 14 days, we recommend you reach our directly to the carrier for more information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to hello@rockymountainwaxory.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to hello@rockymountainwaxory.com more help.
Can I cancel my order/get a refund before it has been shipped out?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to hello@rockymountainwaxory.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
I got the wrong scent in my order - what do I do?
We are so sorry about this! Please reach out to hello@rockymountainwaxory.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.
One of my products arrived damaged - what do I do?
We are so sorry about this! Please reach out to us directly at hello@rockymountainwaxory.com within 7 days of delivery so we can process a replacement order..
Are you shipping wholesale orders?
Yes! Please reach out to hello@rockymountainwaxory.com for more information.
REFUNDS + EXCHANGES
At Rocky Mountain Waxory, all of our products are carefully inspected before they are shipped. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to hello@rockymountainwaxory.com within 7 days of delivery.
At this time, we do not offer returns or exchanges on non-damaged items. If for whatever reason you experience a problem with our product or are unsatisfied, please send us a message.